We are part of Midlands Co-op Travel (trading as 'Co-op Cruise Holidays Direct'). Our registered address is Central House, Hermes Road, Lichfield, Staffordshire WS13 6RH. We take the privacy of our customer's data very seriously. Please read the following policy to understand how we will treat your personal data when you use our site. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.
When do we collect data?
We can collect data on you from a variety of different sources.
1. When you purchase a holiday, flight or anything else from our websites.
2. When you subscribe to our email newsletters.
3. Via data capture measures, for example by entering competitions and completing surveys.
4. Via implicit data capture measures such as studying which pages you read the most and the use of cookies.
In any of the above cases the data we collect could be personal data.
What do we do with your personal information?
When you buy anything via our websites, we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details.
Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
Midlands Co-op Travel may use your personal information to notify you of any new features or special offers which we think may be of interest to you. We may also use your information for internal administration and analysis. If you send in a booking request for a holiday or flight via our websites, in order to complete the transaction, we may need to disclose your information to third party travel providers, their agents or our partners with whom we run specific promotions. We may also disclose your information to third parties for the purposes of associated administration, and obtaining professional advice. However, we do not sell, rent, trade or give away any of your personal information to third parties for any purpose without your express consent.
For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.
Cookies
Cookies are small files, which are sent to your browser and stored on
your computer's hard disc. We use these cookies on a limited basis, eg
to note you are visiting any of our websites again. Other than this we
don't store personal information in the cookie or use it for any other
purpose.
Data
In the UK we operate and are registered in accordance with applicable
data protection legislation.
Consent
By disclosing your personal information to us by using this website or
over the telephone, you consent to the collection, storage and processing
of your personal information by Midlands Co-op Travel in the manner
set out in this Privacy Policy. Some information and e-mails sent to our
websites may be used as testimonials but no e-mail address or contact
details will be displayed.
Opt-Out Policy
Midlands Co-op Travel Newsletter subscribers have the option to
opt-out of receiving further information from us. This can be done by
clicking on the link below and following the instructions to unsubscribe
yourself from our mailing list. http://www.processrequest.com/apps/remove2.asp
?oid=UdbgaBA&sid=XbcjiifiEB&cid=ZbdhfehjahED
Change/Modify Details
To change your e-mail address details send an e-mail with your correct
details to: enquiries@midlandsco-op.com
Right of access to data
You may access your personal data held by us by emailing enquiries@midlandsco-op.com
Security
While Midlands Co-op Travel strives to protect its users' personal information
and privacy, we do not guarantee the security of any information you disclose
online and you so at your own risk. You acknowledge that you are aware
of security and privacy limitations inherent to the internet environment.
Contact
If you have any questions or concerns about the information we hold about
you, you can also email us at enquiries@midlandsco-op.com
